Terms & Conditions

Terms of Service

General Terms & Conditions – Victoria Vancouver

1. Definitions

In these terms and conditions, the following definitions apply:

  • Withdrawal period: the time during which the consumer can exercise their right to cancel the agreement

  • Consumer: any individual acting outside of a business or professional capacity who enters into a contract with the trader

  • Fixed-term agreement: a contract covering the delivery of goods or services over a specified period

  • Right of withdrawal: the consumer’s right to cancel a distance contract within the allowed timeframe

  • Trader: Victoria Vancouver, offering products or services remotely to consumers

  • Distance contract: an agreement concluded exclusively through remote communication (e.g. online)

  • CESOP: the EU’s Central Electronic Payment Information System for monitoring payment transactions

2. Trader Identity

Victoria Vancouver
Customer service email: Info@Victoriavancouver.shop

3. Applicability

These general terms apply to all offers made by Victoria Vancouver and to all distance agreements concluded with customers.

Before completing a purchase, these terms will be made available electronically or in another durable format.

4. Offers

All offers are non-binding and may be modified at any time.

Each product listing clearly states the total price, including shipping costs and any additional fees where applicable, such as customs duties or service charges imposed by delivery providers.

5. Agreement

A contract is formed once the customer accepts an offer and meets the required conditions.

Victoria Vancouver will confirm the order promptly via email.

6. Right of Withdrawal

Customers have the right to cancel their purchase within 14 days of receiving the product, without providing a reason.

Return shipping costs are the responsibility of the customer.

7. Effects of Withdrawal

If the right of withdrawal is exercised, payments will be refunded within 14 days, provided that the returned items are received in their original condition and packaging.

8. Customs, Import Duties and Taxes

8.1
All orders are shipped under Delivered Duty Unpaid (DDU) terms. This means the customer is responsible for all import-related costs and obligations in the destination country.

8.2
These responsibilities may include:

  • Payment of import duties, VAT, or other applicable taxes

  • Handling and clearance fees charged by customs or shipping carriers

  • Compliance with local import regulations and product requirements

8.3
Victoria Vancouver is not considered the importer of record. Ownership of the goods transfers to the customer once the order has been shipped. We are not responsible for delays, confiscations, or penalties resulting from non-compliance with import regulations.

8.4
While we provide standard shipping documentation, we cannot guarantee that it meets all local import requirements. Customers are responsible for ensuring that ordered products can legally be imported.

8.5
Customers agree to indemnify Victoria Vancouver against any costs, damages, or penalties arising from failure to comply with import obligations.

8.6
We recommend contacting your local customs office prior to placing an order to avoid unexpected charges or delays.

9. CESOP Compliance

In accordance with EU regulations effective from 2024, payment service providers may record transaction data within the CESOP system. Victoria Vancouver complies with these legal requirements.

10. Compliance and Warranty

Victoria Vancouver ensures that all products meet the agreed specifications and comply with applicable laws.

Any defects or issues must be reported in writing within 14 days of discovery.

Returned products must be in their original condition and packaging.

11. Delivery

Orders are typically delivered within 30 days, unless otherwise agreed.

If delays occur, customers will be informed within 14 days after placing the order.

Shipments are arranged so that the customer is considered the importer and responsible for any related obligations.

Victoria Vancouver is not responsible for customs-related delays or additional charges.

12. Complaints Procedure

Complaints must be submitted in writing within 7 days after the issue is identified.

We aim to respond within 14 days. If more time is needed, you will be informed accordingly.

13. Dispute Resolution

These terms are governed by the laws of the Netherlands.

Any disputes will first be addressed amicably. If no resolution can be reached, the matter will be submitted to the competent court in the Netherlands.

If you have any questions regarding these Terms of Service, please contact us:

Email: Info@Victoriavancouver.shop

We are here to assist you.